Bilingual technical operations · Calgary, Canada
I’m Kedaren Dorasami, a technical and customer-operations professional who works across users, business needs, and technology to investigate problems, clarify requirements, and deliver practical systems.
Selected independent work
These applications represent an ongoing body of independent product work. Each one began with a bounded problem, a defined user, and a deliberate path to closure.
A focused accounts-receivable follow-up system that shows solo service businesses who to chase today—and makes the next action easier to complete.
A lifecycle tool for versioning, structurally checking, and monitoring production LLM prompt assets—with an external evaluation bridge.
Add empathy instruction
4/4Shorten to 3 paragraphs
6/8Initial support tone
8/8five paragraphsexactly three paragraphs
How I collaborate
I clarify the user, workflow, constraints, and required outcome before committing to a solution.
I connect operational needs, customer context, and technical decisions in language each stakeholder can use.
I document decisions, verify the result, surface limitations, and leave behind a system that can be understood and maintained.
AI-assisted, human-directed. I use coding agents to accelerate implementation and documentation while retaining responsibility for the problem definition, constraints, acceptance criteria, verification, and final quality.
Professional foundation
Before my independent product work, I investigated application incidents, translated operational requirements into platform features, built real-time data systems, and improved administrative and HR workflows across organizations in France and Mauritius.
Today, I bring that same systems perspective to technical customer operations in Canada: listen carefully, isolate the real constraint, and deliver a usable answer.
Let’s work well together